Send Carolyn to Austin!

May 15th, 2013 by Carolyn Parrs , Mind Over Markets
Vote for breakthrough branding!

Vote For our Panel on Breakthrough Branding

 

At Mind Over Markets, we look forward to the day when green is just the way it is. That will take some behavior changes and great messaging. We work hard to be catalysts for both. But we need your help! Carolyn Parrs, CEO of MOM, is poised to head up a panel in Austin for the South By Southwest Eco conference this October. SXSW Eco is bringing together some of the best and greenest idea generators and Carolyn can be one of them!

Her  panel topic is Breakthrough Branding in Today’s Green Market, and we’ll teach:

  1. How to go beyond the choir and reframe your brand message so it relevant to today’s green market
  2. How to use market research to inform your creative and fully target your intended market
  3. How to bring your message from the planetary to the personal so your audience gets “What’s in it for me?”
  4. How to use fun to forward your message and why that is important in this “doom and gloom” time we’re in
  5. How to deliver your message and campaign successfully through your social media channels

Please VOTE HERE (it’ll just take a few seconds) to assure her presence at the show and help us continue our work in making green for everyone. Thank you! Thank you!  Thank you!

Fire the Choir: Why Green Marketing Hasn’t Worked and What To Do About It

May 13th, 2013 by Carolyn Parrs , Mind Over Markets

We’ve heard the rumors, read the blogs, and saw the headlines that said Green Marketing is dead. To me, that was good news. We certainly do not need another man-hugging-polar bear commercial cut loose on the airwaves. I guess marketers figured out no one buys an electric car to save melting ice caps. They buy it to save themselves from melting down at the gas pump.

So here’s the thing. What’s dead in green marketing are those first attempts that made big fat assumptions that people would choose the environment over their own needs. Like saving money. Like providing healthy food for their kids. Like growing stronger plants.

The good news is green business is still alive and well. According to a recent Big Green Opportunity Report, green industries are experiencing far faster growth than their conventional counterparts across the country. These businesses are steadily grabbing market-share from non-green businesses, and consumers continue to flock to the other side where the grass truly is greener. It’s true, green is still a niche market, but with super savvy marketers that position themselves beyond green, we will see more and more market share.

So you want to smarten-up your green marketing? Here’s how.

Fire the Choir

You know who they are. As a matter of fact, you might be one of them. So get over it. Hurray if you are driving a Prius, buy veggies from a co-op and swore off parabens years ago. That puts you in the top 7% of consumers. And that puts you in the choir.

The truth is green is for everyone. You may know that. But 48% of the population doesn’t. This is where good messaging comes in. So instead of leading your marketing with a green halo, dig in and find the common denominator in your brand. One great question to ask is “Why bother?” Meaning, why would your target market(s) bother buying your stuff? What’s meaningfully different about it? How will this make their life better, easier, more fulfilling? When you get down to that level, to the core messages, then the green part can be the tipping point in your direction. We all want to do good. We all want to breathe clean air. We all (well, most of us anyway) want to protect our environment. Let green be the icing on the cake, not the cake itself.

Quit Saving the Planet

A recent Google search for the phrase, “Saving the planet one [whatever] at a time” revealed more than 17 million responses, with everything from saving the planet “one flush at a time” to “one hanger at a time” to “one bag, one shower, one burger, one carpet, one idea…” You get the idea.

But if we’ve learned anything in the past five years of tumultuous economic activity, it’s that saving the planet one “whatever” at a time doesn’t work. Not only do consumers have a serious case of “green fatigue”, many are pinching pennies and carefully deliberating every purchase.

Instead, make green a part of the story, not the whole story. That means you can’t just tell us what you’re not, you need to tell us what you are. Green doesn’t just have to do good, it also has to work well. Only the most zealous greens among us will sacrifice product performance for ecological advantage (yes, that would be the choir).

So what does all of this mean when trying to make your green message heard and translated into sales? It means you have to stop saving the planet and start crafting messages that are relevant to the fate of the people living on it.

Take Method for instance, a biodegradable soap company that is dominating its industry, and not because of its size—at roughly $100 million annual revenue, it is barely a drop in multi-billion-dollar household cleaners sector. Rather their ingenuity and willingness to think outside of the green marketing box has helped to redefine green messaging altogether.

According to one of their founders Adam Lowrey, “We don’t really think about the green consumer as a single type of consumer. There’s a little bit of green consumer, or a lot of green consumer, in everyone…we use this phrase, ‘Making it selfish.’ It’s kind of tongue-in-cheek but what it means is if you can make sustainability part of the product that you’re selling, and then make the product better for all of the other reasons that they buy it – convenience, price, value — then you’re creating a layer of reasons why that consumer would want to buy that product.”

Enough of Us vs. Them

There is nothing more destructive to the whole green movement than separating the so-called good guys (environmentalists, activists, green businesses, etc.) from the bad guys (corporations, capitalists, conservatives, etc.). After 10 years entrenched in green marketing, I have seen enough barbs thrown at “them” – and where did that get us? As polarized as our government, that’s where. I must confess, I too took shots in the early days. But like a one-night stand, it feels good in the moment, but leaves you empty in the morning.

The truth is we’re all in the together. We can learn from the big boys, without compromising our vision and values.

For instance, even with all its corporate flaws did you know that Wal-Mart is the fifth largest user of clean energy in the U.S., according to a ranking by the Environmental Protection Agency? And recently President and CEO, Mike Duke, announced that Wal-Mart is significantly ramping up their renewable energy to 100% by 2020. That’s’ right, 100% renewables. We all know the bottom line for Wal-Mart is always the bottom line. They figure this, along with other commitments, will save them over 1 billion dollars in energy cost. However, this move is equivalent of taking 1.5 million cars off the road. So let’s stop demonizing “them” and start dialoguing instead.

Green Marketing 3.0

The green market is estimated to reach $1 trillion in the next five years. If you want to be part of that growth, you have to be as smart as the big boys, and as aware and authentic as the consumers you want to reach.

So stop preaching to the choir, and start singing to the crowd. What’s your song going to be?

 

 

Case Study: Greenvestment Resource Center

May 11th, 2013 by Carolyn Parrs , Mind Over Markets

 

Greenvestment Resource Center: The Gateway to Sustainable Investing

Just because you are green does not mean you do not care about making green. And just because you may care about making green, does not mean you do not care about your values as you invest to build portfolio value. That is a lesson many independent financial advisors need to know. A client, a leader in SRI (socially responsible investing), wanted to create a new division responsive to the needs of independent financial advisors. An information-rich, online center providing advisors with all the resources they need to get up to speed on SRI. Because this effort was web-based, we knew that electronic and collateral media were a vital part of getting this message across effectively.

Our Approach

As a B2B campaign, we knew we would have to fully understand the financial markets, investment lingo, and economic motivations we were working with. Brand development followed easily from this research. Our first task was to create a name for that division that would be unique, informational and educational. Here at Mind Over Markets, we love the notion that the “name is the claim”, and if appropriate, try to employ that notion when naming a company, service or product.

To do that, we coined a name that would belong uniquely to our client: Greenvestment Resource Center. And we created a branding line that would explain the services they provide: “The Gateway To Sustainable Investing”. We positioned the center as the first stop, and the portal into green and socially responsible investing.

Impact

This is another example of looking beyond the obvious to arrive at a message that sticks. It’s also an example of the importance of knowing who your customer is and what perceptions you have to intensify or change to make your message succeed. Knowing that the average broker sees SRI not from a growth perspective, but from a social or activist perspective, showed us where we had to go and what we had to do — reframing the opportunity for them in a way they hadn’t thought of. Greenvestment Resource Center is now a leading resource center for financial brokers interested in green investing and is in the #1 position on Google in this category.

 

How 3 academics developed brilliant green marketing plans

May 2nd, 2013 by Carolyn Parrs , Mind Over Markets

 

Many people around the periphery of academia want to bridge practice with theory and higher-level thought, if only they had access. Thought leadership is an excellent strategy for bridging this gap. An art and a science involving a blend of branding, messaging, writing, speaking and relationship-building, thought leadership is really about leading with ideas.

I came to appreciate thought leadership as a marketing strategy when I noticed that the traditional approach to media relations was dying as the Internet gained momentum. Without the budget for advertising (which I’m convinced would not have been effective for my purpose anyway), I sought innovative solutions and possibilities in projecting my voice in the online environment. Establishing a thought leadership platform proved a more natural fit, allowing me to spread my message as writer and consultant rather than marketer and promoter. The same strategy can work for anyone interested in sharing ideas and even selling a product, provided it offers a unique solution to an unfulfilled need.

Social Media for the Socially Conscious

Howard Aiken, the original conceptual designer behind IBM’s Harvard Mark I computer, once said: “Don’t worry about people stealing your ideas. If your ideas are any good, you’ll have to ram them down people’s throats.” Geniuses like Steve Jobs managed to ram ideas down people’s throats with a blend of brilliance, quirky star appeal and what some call egomania, but not everyone wants to lead (or live) like that. If black turtlenecks, TED talks or even extraversion are not in your wheelhouse, there is still hope.

In fact, some inspiring examples of authentic, down-to-earth thought leadership lie 50 miles north of Silicon Valley at the University of California at Berkeley. Teaching and researching at one of the most prestigious universities in the world, UC Berkeley professors are also innovative marketers of their own ideas. The tools used by these leaders also can transfer to innovators in the sustainability field. Here’s how three world-class professors have set up their social media platforms for thought leadership:

• Robert B. Reich, Chancellor’s Professor of Public Policy at UC Berkeley, Secretary of Labor in the Clinton administration and author of 13 books. Reich has a personal website which contains lots of video and slideshows, and acts as a hub that links to Facebook, Twitter and a blog on Tumblr. He’s got over 80,000 likes on his Facebook page and upwards of 132,000 followers on Twitter. In addition, he is the co-founder ofThe American Prospect, a progressive bi-monthly online and print magazine.

• George Lakoff, author, pioneering cognitive linguist and professor of linguistics at UC Berkeley since 1972. Lakoff has a personal website, a blog and a Facebook page with 4,800 likes. He writes for outlets such as Huffington Post and publishes political books, in addition to his extensive scholarly articles and academic books. What I love about Lakoff is his plain speech. (More on his work in framing in a future Eco-Leadership post.)

• Dara O’Rourke, associate professor of global production systems and news strategies of governance at UC Berkeley and co-founder of Good Guide. O’Rourke’s website contains links to his research, teaching, writing, GoodGuide, public interest content, speaking, consulting, and his LinkedIn and Twitter profiles. His site also features a link to Shopping for Good, which reflects essays from a debate he participated in through The Boston Review. It’s a great example of capturing an experience that relatively few were able to witness and making it available to the wider world.

Read more GreenBiz.com

 

From Green to Gold: Breakthrough Branding for Today’s Green Market (Part 3)

April 29th, 2013 by Carolyn Parrs , Mind Over Markets

This is the last part of a 3-part series. Read part 1 and part 2 here.

Go Beyond the Choir

Ten years ago, a Roper Green Gauge study found that 51 percent of Americans would “go green” if they only knew how. Sadly, after all these years, consumers are still not getting it. In another green confidence study, GreenBiz.com found that only 45 percent of consumers felt like they had enough information to make the right decisions about the products they buy. Educating your customer is a vital aspect of marketing your green product.

For Bioshield, a manufacturer of non-toxic, zero-VOC paints and finishes, we knew that people buy paint first to beautify their home. The fact that their paints are non-toxic makes them even better. The dilemma was that most consumers do not know the toxic load in everyday paints and home décor products, so we developed an ad campaign around the question “Did you know?” and built in scientific elements to educate the customer.

-Did you know that indoor air pollution is two-to-five times worse than outdoor air pollution, even if you live in a heavily industrialized city? (Source: EPA)

-Did you know a baby crawling on conventional carpet inhales the equivalent of four cigarettes a day?” (Source:Scientific American)

-Did you know that conventional paints, stains and finishes off-gas dangerous toxins into the air you breathe?

We redesigned their consumer catalog, sprinkled some of these “eco-wake-up calls” into it and called the campaign “Beauty Without the Beast.” This branding line assured customers that they could beautify their home without sacrificing the health of their family or the planet at large. Sales increased 63 percent.

Green to Gold

Knowing your tribe, reframing your message and going beyond the choir can surely turn your green product to gold. That being said, green is beyond a marketing claim. It’s a big rethink of how we live on this big, beautiful planet we’ve been given. The trick is to communicate that in a way thatmeets the market we’re going for, so ultimately we all get it. So instead of standing on our planetary pulpit, let’s all get down to earth and remember, we’re all in this together. That’s the real gold.

 

From Green to Gold: Breakthrough Branding for Today’s Green Market (Part 2)

April 23rd, 2013 by Carolyn Parrs , Mind Over Markets

Growstone Logo

This is the second part of a 3-part series. You can read Part 1 here.

 

Reframe Your Message

My cardinal rule for all green marketing is to bring your message down to earth. It is imperative to make your messages relevant to the lives of your potential customers. Most consumers require a mix of the three Es of Green: Ecology, Economy and Efficacy in order to make a green purchase. Gone are the days where green is a significant differentiator in the marketplace. Your product or service can’t just be green. It has to be great. That means it’s got to work as well or better than a conventional product. And if it’s competitively priced, all the better. So it is important to ask: “Where does my product/service land on this landscape?”

Growstone, an Albuquerque company, developed a breakthrough horticulture product and their story couldn’t be better. They take the discarded glass from landfills (beer bottles, wine bottles, soda bottles, you name it), crush it, mill it and bake it into “sheets” that look like brownies. Then they break the sheets into small “stones” in various sizes. These highly porous particles become Growstones. They are 100 percent recycled and American made. What’s more, the company uses no water in the production of their product and Growstones help prevent the destructive strip-mining that is commonly practiced by their competition. How’s that for an environmental story?

Well, all of that is well and good, but for growers, if the growing medium doesn’t work, who cares? We learned this firsthand by interviewing hydroponic retail storeowners. It was no surprise that product performance was Number One – but right behind that was the fact that Growstones are made from recycled glass. That combination, ecology and efficacy (roots love Growstones), made the product a winner and inspired us to create a testimonial campaign using the very words of the growers. In one year, Growstones sales increased over 400 percent, their Facebook page exceed 10,000 fans, and today they are a major player in the growing hydroponic and gardening market.

This is the second part of a 3-part series. Read the final part next week.

The Sustainability Generation

April 18th, 2013 by Carolyn Parrs , Mind Over Markets

Via Huffington Post

While Americans are willing to tradeoff the environment for economic growth, the response to this flawed question varies significantly by age. Young people, between 18-29 favor the environment over economic growth by 49 percent to 45 percent. As Americans age, they increasingly select the economy over the environment with the oldest Americans, those 65 and older, favoring economic growth by 53 percent to 37 percent.

Read the rest of the article here.

From Green to Gold: Breakthrough Branding for Today’s Green Market

April 15th, 2013 by Carolyn Parrs , Mind Over Markets

This is the first part in a 3-part series.

By Carolyn Parrs

It was Super Bowl Sunday 2004 when Sesame Street’s beloved Kermit the frog declared “It’s Easy Being Green” in a TV commercial for Ford’s new hybrid, the Escape. Life was good, and green was growing at super speed. You couldn’t pick up a magazine or browse a bookstore without seeing a marketing message such as “Go Green in Five Easy Steps.” Then it happened: the 2008 economic nosedive. I remember seeing the fear in faces of the green business owners at a conference in San Francisco. Would green go south? Or was Advertising Age right when it said green business “defies the economic downturn?”

Sorry to say that Ad Age was a bit too optimistic. Our industry did take a hit. However, smart green marketers that were savvy to the motivations of their customers shifted their marketing messages from saving the planet to saving the people. Joel Makower of GreenBiz.com called the shift “Me first, planet later.” Boy, did that create a rift in the green biz community.

The truth is, if you want to “greenstream” your product or service, you need to go beyond the choir and bring your message from the planetary to the personal. That means, if you want to reach mainstream America, you need to dig deep into their real motivations for going green. And it’s rarely about saving the polar bears.

Know Your Tribe

Before developing your marketing strategy, first you have to know to whom you are selling. What’s your target market and what are their values and motivations? This may seem like a duh, but I can’t tell you how often I see misplaced marketing messages. So let’s start here…

The consumer base is made up of what I call Shades of Green. Deep Greens (19 percent of US population) are the most environmentally active segment of the market. They are the most willing to pay a premium for green products and are more forgiving when it comes to efficacy. Medium Greens(33 percent) embrace environmentalism, but more slowly. They are practical and like to see the results of what they do, so are more likely to buy green products that make sense in the long run. Light Greens (16 percent) are generally unconcerned about environmental issues. They have a wait and see attitude and will only buy green products if they are economically equal, or better yet, less than conventional products and services. After all, shouldn’t green cost less if you are using fewer ingredients/supplies/parts?

Knowing your target market will go a long way in understanding how to craft meaningful messages to reach them. It is important to ask, “Who are you really talking to? How much do they know? What’s important to them?” Positive Energy Solar, a leading solar installer in New Mexico, did their branding homework and found that there remains a perception amongst NM consumers that solar is too expensive and too complicated to be easily implemented. In spite of their new, highly competitive financing options, this perception of a price-barrier lingered amongst potential clients. With a segmented market serving five very distinct geographic locations—Santa Fe, Taos, Los Alamos, Albuquerque and Las Cruces—we knew the ad campaign and media strategy would need to be diverse, but also highly focused. We cut to the heart of the matter with the branding campaign and tag line: “It Pays to be Positive” and created a series of print advertisements and digital communications such as “See the Light!” and “Get the Sun Without the Burn.”

Next week: Part 2 of this 3-part series

How a CEO Can Introduce His or Her Business to Green Thinking

April 5th, 2013 by Carolyn Parrs , Mind Over Markets

By Hayley Scott

CEOs in 2013 have a lot of pressure to perform, and that can make their job difficult. On the other side of the coin, they also have the power to make real, progressive change. With America using many more resources than it needs to as a nation, and with our environment seemingly in peril, actionable change seems like the only option.

The complicated issues surrounding movements like green thinking is that it takes brave leaders and decision makers to get on board for legitimate change to occur. The calls for businesses across the country to come together for more sustainable practices have never been this clear. Below are ways that a company CEO can begin to make headway and promote green thinking both inside and outside operations.

Consider a Four-Day Work Week

It sounds extreme, but many companies could make it work if the team could maintain efficiency with four 10-hour days. This starts the list because it’s a bold idea that challenges the traditional work week norm. Not only would you as a CEO or decision maker have a recharged employee base and a more concentrated work week, you’d be making a green splash.

It’s understandable that a four day work week is not possible for many businesses, but the principle is there. If there is any possible way to eliminate office time, energy and resources are saved. Not only does it preserve large amounts of energy to have the office entirely shut down for an entire extra day each week, each employee will not be using resources like fuel for transportation on the subtracted day.

This option isn’t as universally feasible, but could provide large reward if the company operations were large enough in scope (across borders, etc.). The side benefit to green thinking here is that the company would have happier, better rested employees.

Make Your Workforce More Sustainable

An option that can both promote green thinking and the company brand simultaneously involves the employees. In most businesses, employees are given items bearing the company brand with the goal of both pleasing the employee and promoting the business. This traditional practice can be taken to a more intricately focused level, specifically when it comes to becoming more environmentally friendly in operations.

For example, as a CEO you could give all of your employees custom printed bags. These bags would be reusable, and not only would they promote green thinking, they would increase the brand visibility both inside and outside the workplace. Mass fleets of employees coming and going to work carrying branded bags, potentially in several different locations, could help create a lasting impression on the public nearby. Green thinking will be more prominent in the company, and the return on investment will be high. With your employees very likely to keep using what you give them for a long time, the result will be lots of natural exposure for your brand.

This option is very universally feasible, as companies all over the world provide their employees with branded gifts. An item that promotes reusability and minimal waste through a branded object in mass volume is a winning situation for everyone involved.

Localize and Consolidate Supply Chain Involvement

If your business operates around or within a supply chain, a very proactive way to push green thinking would be to consolidate suppliers and production networking. Business, particularly large ones, often have a massive environmental footprint because they are relying on trucks and planes to cover large areas between delivery points and customers.

A way to tighten this up would be to take a small financial hit and go with the closer, local suppliers. All of it has to within the enterprise model, but this presents itself as a progressive idea. The return on investment to pay back for the green consolidation would potentially come later when other similar thinking companies invest in your business after public promotion of sustainable practices.

This option is somewhat universally feasible as most expansive businesses that could make an impact are involved in a supply chain system. Whether you are the CEO of a supplier, manufacturer or distributor it could be viable to consider.

The impact that a CEO can have on business operations has always been influential. However, it has never been needed in a more positive way than right now. Certain techniques of implementing green thinking are more practical than others, but the goal is the same: to increase sustainability and the company’s brand exposure as a whole.

Hayley Scott is a writer and graphic design aficionado that loves Thai food, specifically green curry. When she’s not sketching a new logo design she writes for HALO Branded Solutions, a leading provider of personalized tote bags and other promotional items.
Source: Living Green Magazine

Farmer’s Market

April 5th, 2013 by Carolyn Parrs , Mind Over Markets

Check out MOM founder Carolyn Parrs in the news!

Farmer’s Market: Green-Marketing guru Carolyn Parrs on doing business in a green economy

by Alexa Schirtzinger, The Santa Fe Reporter, March 12, 2013
Carolyn Parrs is the CEO and co-founder of Mind Over Markets, a local green-marketing firm celebrating its 10th anniversary, as well as the new board president of the Santa Fe Green Chamber of Commerce. This interview has been condensed.

SFR: How is a Green Chamber of Commerce different from a regular one?
Parrs: It’s about how you do business. A conventional chamber really looks at, ‘What’s the bottom line?’ The Green Chamber looks at the triple bottom line, which is people, planet, profit. It’s not necessarily green business that has to be there; it’s just different principles.

How do you get past the idea that profits have nothing to do with environmental issues?
In the beginning, it’s driven by economics. Walmart changed their lightbulbs one year and saved $7 million. I say green has three E’s—ecology, economy and efficacy—and if all three things come together, your product is actually competitive in the marketplace. People want to buy products and services that do good—that’s why Whole Foods is so popular, right? When you can marry sustainability and green principles along with what you’re doing, that product exceeds the conventional product….

Read the rest of the interview here.